Contact Center Executive at Aramex – Amman


Job Description

Job Description

* To respond to customers’ contacts (phone, e-mail, fax & SMS), register their requests and respond to their inquiries as per company standards; and ensure providing excellent customer service and convenience to our customers Major duties include but not limited to:
* Handle Incoming Phone Calls
* Resolve standard customers requests and route issues that require follow-up to Customer service Team
* Communicates customer inquiries/messages/feedback to teams and sales owners
* Provide satisfactory service to customers

Skills

Skills

* English proficiency
* Excellent communication skills
* Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
* Phone Handling Skills

Job Details

Job Location
Amman, Jordan

Company Industry
Shipping

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Temporary Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 0 Max: 1

Residence Location
Jordan

Nationality
Jordan

Degree
Bachelor’s degree / higher diploma

Age
Min: 20 Max: 26



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